Privacy Policy

Cheeky Bastards – Modern British Restaurant & Tea Room

Effective Date: October 16, 2026

At Cheeky Bastards, we value our customers and respect their privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, make a reservation, subscribe to communications, purchase products, or interact with our online services.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, email address, telephone number, and information you voluntarily provide.

  • Order and purchase information: Items purchased, transaction details, delivery or pickup information, and relevant order preferences.

  • Reservation information: Reservation dates, party sizes, contact details, and special requests.

  • Email subscription information: Your email address, subscription preferences, and interactions with our marketing communications.

  • Website usage information: Browser information, device information, IP addresses, and website activity collected through cookies or similar technologies.

  • Customer communications: Messages, inquiries, feedback, and information voluntarily submitted through contact forms or digital communication services.

Payment information may be processed by secure third-party payment providers. We do not require customers to provide full payment card details through ordinary email or AI messaging conversations.

2. How We Use Your Information

We use personal information as reasonably necessary to:

  • Process and fulfill food orders and retail purchases.

  • Manage restaurant reservations and special events.

  • Respond to customer questions and service requests.

  • Communicate important information about orders, reservations, and transactions.

  • Send newsletters, promotions, and event announcements when permitted.

  • Improve our website, customer experience, and restaurant operations.

  • Maintain website security and prevent misuse.

  • Comply with applicable legal obligations.

3. Third-Party Service Providers

We use third-party technology providers to support various business functions. Depending on the service you use, these providers may include:

Squarespace: Website hosting, website management, and related functionality.

Square: Payment processing, online ordering, and transaction management.

OpenTable: Restaurant reservations, booking communications, and related reservation services.

Sender: Email newsletter distribution and subscriber management.

Google: Business listings, search functionality, analytics where enabled, and AI-assisted customer communications.

Other providers may assist with delivery, website functionality, communications, or business operations.

These providers may process personal information according to their respective privacy policies and the services they perform.

We do not sell customer email lists or personal contact information to data brokers. We may share information with service providers, when required by law, or when reasonably necessary to protect our rights and operations.

4. AI-Assisted Customer Communications

Cheeky Bastards may use Google-powered AI tools or other automated services to help customers find information about our restaurant, menus, products, reservations, and operating hours.

When interacting with a third-party AI agent, your messages and related interaction data may be collected and processed by the technology provider under its own privacy practices.

For Google's Business Agent, Google states that conversations may be used for service improvement and may be reviewed by human reviewers, subject to applicable account settings.

We encourage customers not to submit sensitive personal information, payment card numbers, passwords, or confidential information through AI-powered messaging services.

AI-generated responses may not always be accurate. Customers should contact the restaurant directly to confirm important details, particularly food allergies and reservation arrangements.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide essential functionality, understand website usage, remember preferences, and support website performance.

Some third-party integrations may also use cookies or other tracking technologies.

You may manage cookies through your browser settings and any privacy controls made available on our website.

6. Email Marketing

Customers who subscribe to our email newsletter may receive information about restaurant news, afternoon tea events, special menus, promotions, and retail products.

We use an email marketing provider to manage subscriptions and deliver these communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our marketing emails or by contacting us directly.

Unsubscribing from promotional messages does not necessarily prevent essential transactional communications relating to an existing order or reservation.

7. Data Security

We take reasonable measures to safeguard personal information and use established service providers to support secure transactions and communications.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business operations, customer service, transactions, legal compliance, dispute resolution, and other lawful purposes.

Retention periods may vary depending on the information and the service provider involved.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information held by Cheeky Bastards, subject to applicable legal requirements and legitimate retention obligations.

You may also unsubscribe from marketing emails or adjust available website privacy preferences.

Information maintained independently by third-party providers may need to be managed directly through those providers.

10. Children's Privacy

Our website and online services are not directed toward children under 13 years of age.

We do not knowingly solicit personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us inappropriately, please contact us.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, business operations, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

12. Contact Us

For privacy-related questions, concerns, or requests, contact:

Cheeky Bastards – Modern British Restaurant & Tea Room
Email: bastards@cbindy.com
Website: https://www.cbindy.com